Refund & Replacement Policy

Upon Receipt of Package

Upon receiving your order, we expect our customers to inspect the package thoroughly to ensure that all items are received in proper condition. If there are any concerns regarding damages or missing parts, customers are required to notify us within 24 hours of receiving the package.

Submission of 360-Degree Unboxing Video

To initiate a refund or replacement claim due to damages or missing parts, customers must provide a comprehensive 360-degree unboxing video showcasing the condition of the package upon arrival. This video should clearly demonstrate any damages or discrepancies in the received items.

Verification and Resolution

Upon receiving the 360-degree unboxing video, our team will promptly review the footage to assess the reported damages or missing parts. If the claim is verified and meets our criteria, customers will be eligible for either a refund or replacement, depending on their preference and product availability.

Conditions and Guidelines:

  1. Timely Notification: Customers must report any damages or missing parts within 24 hours of receiving the package to be eligible for a refund or replacement.

  2. 360-Degree Unboxing Video: The submission of a comprehensive 360-degree unboxing video is mandatory to initiate a refund or replacement claim. The video should clearly depict the condition of the package upon arrival, including any damages or missing parts.

  3. Verification Process: Our team will thoroughly review the submitted video to verify the reported damages or discrepancies. Claims will be processed based on the outcome of this verification process.

  4. Refund or Replacement: Eligible customers will have the option to choose between a refund or replacement for the affected items, depending on product availability and customer preference.

  5. Product Condition: Refunds or replacements will only be issued for items that are proven to be damaged or missing upon receipt. Items must be in their original condition and packaging to qualify for a refund or replacement.

  6. Customer Cooperation: Customers are expected to cooperate fully during the verification process and provide any additional information or documentation requested by our team to expedite the resolution of their claim.

  7. Exclusions: This policy does not cover damages or issues arising from misuse, mishandling, or normal wear and tear of the products after receipt. Additionally, it does not apply to products that have been tampered with or modified in any way.

By making a purchase from our e-commerce store, customers agree to abide by the terms and conditions outlined in this refund and replacement policy. We are committed to ensuring customer satisfaction and will strive to resolve any issues promptly and efficiently.